Федеральный декрет-закон № 15 от 2020 года о защите прав потребителей

Статьи

1. Статья Article 1 - Definitions and Scope

   Article 1 of Federal Decree-Law No. 15 of 2020 establishes foundational definitions governing consumer protection in the UAE. This article defines key terms including 'consumer,' 'supplier,' 'product,' and 'service' that form the legal framework for the law's application. The definitions ensure consistent interpretation across all provisions and establish which transactions and parties fall within the law's protective scope. These definitions are essential for determining when consumer protection rights and supplier obligations apply, thereby establishing the law's jurisdictional reach and fundamental concepts.

2. Статья Article 2, Federal Decree-Law No. 15 of 2020

   Article 2 of Federal Decree-Law No. 15 of 2020 establishes key definitions essential to consumer protection in the UAE. The article defines fundamental terms including 'consumer,' 'supplier,' 'product,' 'service,' and 'defect,' among others. These definitions provide the legal framework for interpreting and applying consumer rights and obligations throughout the law. The provision ensures clarity regarding who qualifies as a protected consumer and what commercial activities fall within the scope of the law's protections. By establishing precise terminology, Article 2 creates consistency in enforcement and dispute resolution relating to consumer transactions and safety standards.

3. Статья Article 3, Federal Decree-Law No. 15 of 2020 on Consumer Protection

   Article 3 of FDL-15-2020 establishes the scope and application of consumer protection regulations in the UAE. The article defines key terms and principles that govern the relationship between consumers and suppliers, clarifying which transactions and parties fall under this law's protections. It sets out the foundational framework for implementing consumer rights, establishing that the law applies to the supply of goods and services to natural persons acting outside their trade or profession. The provision ensures uniform application of consumer protection standards across emirates and commercial sectors.

4. Статья Article 4, Federal Decree-Law No. 15 of 2020 on Consumer Protection

   Article 4 of FDL-15-2020 establishes the scope of consumer protection by defining the categories of persons and transactions covered under this law. The article clarifies which commercial activities and consumer relationships fall within the regulatory framework, ensuring that natural persons acquiring goods or services for personal use (rather than commercial purposes) receive statutory protections. The provision delineates boundaries between consumer transactions and commercial dealings, allowing the law to focus protective measures on vulnerable end-users while excluding B2B arrangements and transactions falling outside the defined scope.

5. Статья Article 5, Federal Decree-Law No. 15 of 2020 on Consumer Protection

   Article 5 of Federal Decree-Law No. 15 of 2020 establishes the scope of consumer protection by defining 'consumer' as any natural person who acquires goods or services for personal, family, or household purposes rather than commercial or professional use. The law applies to transactions conducted within the UAE, whether in-store, online, or through distance sales. This article ensures that consumer protections extend broadly to individuals engaging in ordinary purchases for non-business purposes, forming the foundational definition that determines eligibility for rights and remedies under the consumer protection framework outlined throughout the decree-law.

6. Статья FDL-15-2020, Article 6

   Article 6 of the UAE Consumer Protection Law (FDL-15-2020) establishes the duties and responsibilities of suppliers in commercial transactions. Suppliers must provide consumers with accurate, complete, and clear information about goods and services, including prices, specifications, and terms of sale. They are required to ensure product safety, quality standards, and compliance with applicable regulations. Suppliers must not engage in misleading advertising or deceptive practices. The law further obligates suppliers to respect consumer rights, honor warranties, and maintain fair commercial conduct. These provisions aim to create transparency in the marketplace and protect consumers from fraud and substandard products or services.

7. Статья FDL-15-2020, Article 7

   Article 7 of Federal Decree-Law No. 15 of 2020 on Consumer Protection establishes merchant obligations regarding product information and labeling. Merchants must provide consumers with accurate, clear, and truthful details about goods and services, including price, specifications, origin, and terms of sale. The law requires that information be displayed in Arabic and presented in a manner accessible to consumers. These provisions ensure transparency in commercial transactions and enable consumers to make informed purchasing decisions based on complete product particulars.

8. Статья Article 8

   Consumer right to return goods: standard return window of 14 days for non-defective goods sold via distance contracts.

9. Статья Article 9, Federal Decree-Law No. 15 of 2020 on Consumer Protection

   Article 9 of Federal Decree-Law No. 15 of 2020 establishes requirements for consumer contracts and commercial communications. Traders must provide consumers with clear, accurate information about goods and services before purchase, including pricing, terms, and conditions. All essential contract terms must be presented in simple, intelligible language accessible to the average consumer. The provision ensures transparency in commercial practices and protects consumers from misleading advertising or incomplete disclosure that could affect purchasing decisions.

10. Статья Article 10, Federal Decree-Law No. 15 of 2020 on Consumer Protection

    Article 10 of FDL-15-2020 establishes requirements for product labeling and information disclosure. Suppliers must provide consumers with clear, accurate, and complete information about goods and services in Arabic, including details on composition, usage instructions, warnings, prices, and terms of sale. This information must be legible and displayed prominently on packaging or in promotional materials. The law requires that labeling comply with applicable UAE standards and international conventions. Suppliers are prohibited from using misleading or deceptive labeling practices that could influence consumer purchasing decisions. Non-compliance with these labeling requirements constitutes a violation of consumer protection obligations.

11. Статья Article 11

    Warranty: minimum legal warranty against defects for goods sold to consumers.

12. Статья Article 12 - Federal Decree-Law No. 15 of 2020 on Consumer Protection

    Article 12 of Federal Decree-Law No. 15 of 2020 addresses supplier obligations regarding product information and labeling. Suppliers must provide consumers with accurate, clear, and complete information about goods and services, including price, components, expiry dates, and usage instructions. All information must be presented in Arabic and comply with applicable UAE standards. Suppliers are prohibited from providing misleading or false information that could influence consumer purchasing decisions. This requirement ensures transparency in commercial transactions and protects consumers from deceptive practices.

13. Статья Article 13, Federal Decree-Law No. 15 of 2020

    Article 13 of the Consumer Protection Law (FDL-15-2020) establishes the seller's obligation to provide accurate information about goods and services. Sellers must disclose essential details including price, composition, origin, warranty terms, and usage instructions in clear language accessible to consumers. Information must be presented truthfully without misleading statements or omissions that could affect purchasing decisions. This requirement applies across all sales channels, including retail and distance transactions, ensuring consumers can make informed choices based on complete and accurate product details.

14. Статья Article 14, Federal Decree-Law No. 15 of 2020 on Consumer Protection

    Article 14 of FDL-15-2020 addresses the supplier's obligation to provide clear information regarding goods and services. Suppliers must disclose material facts, including price, quantity, quality, origin, warranty terms, and any risks associated with the product or service. This information must be presented in Arabic and made easily accessible to consumers before purchase. The provision ensures consumers can make informed decisions by having transparent access to essential product details and terms of transaction.

15. Статья Article 15, Federal Decree-Law No. 15 of 2020 on Consumer Protection

    Article 15 of Federal Decree-Law No. 15 of 2020 establishes merchant responsibilities regarding product information and labeling. Merchants must provide consumers with clear, accurate details about goods and services, including price, origin, composition, and expiry dates where applicable. Labels must be in Arabic and displayed prominently at point of sale. The law requires that all mandatory information be legible and truthful, enabling consumers to make informed purchasing decisions. Violations of these disclosure requirements may result in administrative penalties and fines imposed by consumer protection authorities.