Category · Q&A index
Consumer Rights
UAE consumer rights explained — refunds, exchanges, and returns for defective goods, and how to file a complaint under the Consumer Protection Law.
14DAYS
Exchange or refund window for defective goods
30DAYS
Merchant response time to consumer complaints
AED 50,000
Maximum consumer claim without legal representation
3YEARS
Warranty period for hidden product defects
Start here
01
I bought something online and want to return it
Understand your rights for returning goods purchased online in the UAE, including return windows, refund procedures, and seller obligations under consumer protection laws.
02
I need to file a complaint against a seller
Learn how to lodge a formal consumer complaint with Dubai authorities, what documentation you need, and the process for resolving disputes with merchants or service providers.
03
I want to start selling online in the UAE
Get guidance on licensing requirements, VAT obligations, data privacy compliance, and regulatory rules for launching an e-commerce business in Dubai and the UAE.
6 answered questions
0 lawyer-reviewed
- Provisional
How to Legally Set Up a Shopify Store in UAE?
Legally sell on Shopify in UAE: get a trade licence (AED 5,750–15,000), register for VAT at AED 375,000 turnover, and use approved payment gateways like Stripe or Telr.
- Provisional
Ecommerce Website Rules in Dubai: Licence, VAT, Privacy
Ecommerce sites in Dubai need a trade licence, Federal Decree-Law No. 14 compliance with VAT display, privacy notice with cookie consent, and SSL encryption.
- Provisional
What Is CommerCity Dubai? E-Commerce Guide
Dubai CommerCity is a free zone dedicated to e-commerce with 100% foreign ownership, zero corporate tax on qualifying income, and duty-free warehousing. Setup starts from AED 12,500 for the licence.
- Provisional
What Are Your Rights Under UAE Consumer Law?
UAE consumer law (Federal Law 15/2020) gives you a refund, replacement or repair for faulty goods; complain free via the Consumer Rights app or 600522225.
- Provisional
Can I Return Goods Bought Online in the UAE?
Yes. Online goods in UAE can be returned within 14 days for a full refund if unused and in original condition under Consumer Protection Law.
- Provisional
How Do I File a Dubai Consumer Complaint?
File a consumer complaint in Dubai via the Dubai Consumer app, consumerrights.ae, or hotline 600545555. DET responds within 3–5 business days and mediates for refunds under Federal Law No. 15 of 2020.