Category · Q&A index
Consumer Rights
UAE consumer rights explained — refunds, exchanges, and returns for defective goods, and how to file a complaint under the Consumer Protection Law.
30DAYS
Right to return defective goods
14DAYS
Cooling-off period for online purchases
FREE
File consumer complaint with authorities
AED 50,000
Maximum claim per complaint (Dubai)
Start here
01
I bought something online and want to return it
Learn your rights to return goods and request refunds for online purchases in the UAE, including timelines, conditions, and how sellers must handle your request.
02
I need to file a complaint against a seller
Discover how to lodge a free consumer complaint with Dubai authorities, what documentation you need, and the steps to resolve disputes with businesses.
03
I'm starting an online store in the UAE
Understand licensing requirements, VAT obligations, consumer protection rules, and privacy laws you must comply with when running an e-commerce business in Dubai or the Emirates.
6 answered questions
- Provisional
How to Legally Set Up a Shopify Store in UAE?
Set up a Shopify store in UAE legally with a trade licence (AED 5,750–15,000), VAT registration at AED 375,000 turnover, and a UAE payment gateway like Stripe or Telr.
- Provisional
Ecommerce Website Rules in Dubai: Licence, VAT, Privacy
Ecommerce sites in Dubai need a trade licence, Federal Decree-Law No. 14 compliance with VAT display, privacy notice with cookie consent, and SSL encryption.
- Provisional
What Is CommerCity Dubai? E-Commerce Guide
Dubai CommerCity is a free zone dedicated to e-commerce with 100% foreign ownership, zero corporate tax on qualifying income, and duty-free warehousing. Setup starts from AED 12,500 for the licence.
- Provisional
UAE Consumer Law: Refund, Repair or Replacement Rights
UAE consumer law (Federal Law 15/2020) gives you a refund, replacement or repair for faulty goods; complain free via the Consumer Rights app or 600522225.
- Provisional
Returning Goods Bought Online in the UAE: the Rules
Defective or misdescribed goods bought online must be repaired, replaced or refunded under UAE consumer law. For unwanted but non-faulty items there is no fixed legal return period; the seller's return policy applies.
- Provisional
Free Consumer Complaint in Dubai: App, Hotline, Documents
File a consumer complaint in Dubai via the Dubai Consumer app, consumerrights.ae, or hotline 600545555. DET responds within 3–5 business days and mediates for refunds under Federal Law No. 15 of 2020.