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Consumer Rights

UAE consumer rights explained — refunds, exchanges, and returns for defective goods, and how to file a complaint under the Consumer Protection Law.

14DAYS
Return window for defective goods
30DAYS
Complaint filing deadline from purchase
AED 50,000
Maximum claim value in consumer disputes
100%
Refund entitlement for defective items

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I bought something online and want to return it

Learn your rights for returning goods purchased online in the UAE, including refund timelines, merchant obligations, and how to process returns effectively under UAE consumer protection laws.

1 question

I need to file a complaint against a seller

Understand how to lodge a consumer complaint with Dubai authorities, escalate disputes, and pursue refunds or compensation when merchants fail to meet their legal obligations.

1 question

I'm starting an online store in the UAE

Discover legal requirements for setting up an ecommerce business in Dubai, including compliance obligations, consumer protection standards, and best practices for lawful online retail operations.

3 questions

6 answered questions

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I bought something online and want to return it

Provisional
Can I Return Goods Bought Online in the UAE?
Yes. Online goods in UAE can be returned within 14 days for a full refund if unused and in original condition under Consumer Protection Law.

I need to file a complaint against a seller

Provisional
What Are Your Consumer Rights in UAE?
UAE law (No. 15/2020) guarantees refunds, replacements, or repairs for defective goods. File free complaints via the Consumer Rights app or 600 522 225 for resolution within 10–15 working days.

Consumer Rights

Start here

I bought something online and want to return it

I need to file a complaint against a seller

I'm starting an online store in the UAE

I bought something online and want to return it

I need to file a complaint against a seller

I'm starting an online store in the UAE

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