MOHRE Labour Contact Number Toll-Free: How to Reach Them

Quick answer

The MOHRE labour contact number toll-free is 80060 inside the UAE. It's free from landlines and mobiles, runs 24 hours a day, and handles complaints, inquiries, work permit checks, and tawjeeh (worker orientation) questions in Arabic, English, Urdu, Hindi, Malayalam, Tagalog, and more. For calls from outside the UAE, dial +971 600 590 000. You can also use the MOHRE app, WhatsApp on 600 590 000, or walk into any Tasheel service centre. Keep your Emirates ID and labour card number ready before dialing.

What the MOHRE labour contact number toll-free actually covers

80060 isn't a general government switchboard. It's specifically for labour and workforce matters under MOHRE's mandate, which means private-sector employment, domestic workers, and anything regulated by Federal Decree-Law No. 33 of 2021 on the regulation of labour relations and its executive regulations.[1]

What you can resolve on the call:

• Unpaid or delayed wages (the Wage Protection System, or WPS, flags these automatically but you can escalate)
• Illegal fees charged by an employer or agent
• Work permit and offer letter inquiries
• End-of-service gratuity disputes
• Complaints about work hours, leave, or workplace conditions
• Domestic worker issues under Federal Decree-Law No. 9 of 2022[2]
• Reporting absconding or runaway cases (from the employer side)

What they can't do: free-zone employment issues outside MOHRE's jurisdiction (DIFC, ADGM, JAFZA and similar have their own employment regimes), DEWA bills, visa cancellations handled solely by GDRFA, or criminal matters. For DIFC employment matters you'd deal with the DIFC Employment Law DIFC Law No. 2 of 2019; for ADGM, the ADGM Employment Regulations 2024. Different system, different hotline.

If you're not sure which regulator covers you, check your employment contract header. It'll say MOHRE, DIFC, ADGM, or the specific free zone authority.

The actual numbers and channels

Save these before you need them.

Key contacts

• MOHRE call centre (inside UAE): 80060 — free, 24/7
• From outside UAE: +971 600 590 000
• WhatsApp: 600 590 000
• MOHRE app: iOS and Android, search "MOHRE"
• Website: mohre.gov.ae
• Email: info@mohre.gov.ae

The labour contact number toll-free gets busy on Sunday mornings and after payday weeks. Honestly, if your issue isn't urgent, try Tuesday or Wednesday mid-morning. Call volumes drop.

The MOHRE app is often faster than the phone. You can file a complaint, track it, upload documents, and get a reference number without waiting in a queue. For wage complaints specifically, the app routes directly to the labour claims team.

How to prepare before you call

Picking up the phone with nothing in hand wastes everyone's time. Agents will ask for identifiers immediately.

Have these ready:

1. Emirates ID number — the 784-xxxx-xxxxxxx-x format
2. Labour card or work permit number if you have it
3. Employer's trade licence number or company name as it appears in Arabic on your contract
4. Your mobile number registered with MOHRE (usually the one on your work permit application)
5. Specific dates — when the wage was due, when you were terminated, when the incident happened
6. Amount in AED if money is involved

For a wage complaint, the agent will check WPS records in real time. If your salary hasn't landed and the employer has missed the 15-day deadline under Cabinet Resolution No. 1 of 2022 on WPS, that's a trigger for enforcement action against the company's file.[3]

Call from your own registered number. If you call from a friend's phone, verification takes longer and you may be asked to call back.

When the toll-free doesn't resolve it — escalation path

The labour contact number toll-free is a first-line channel. Most queries end there. Serious disputes don't.

If your complaint involves money owed, wrongful termination, or a labour law violation, MOHRE will log it and refer you to the Labour Claims and Advisory Department. Under Federal Decree-Law No. 20 of 2023, which amended the dispute procedure, MOHRE now has authority to issue binding decisions on claims up to AED 50,000 and on all claims where parties agree to MOHRE jurisdiction.[4] Appeals go to the Court of First Instance within 15 working days.

The flow usually looks like this:

• You call 80060 or file via the app → complaint logged with a reference number
• A legal researcher at MOHRE contacts both parties, usually within 14 days
• Mediation attempt — about 80% settle here, per MOHRE's own figures
• If no settlement and the claim is under AED 50,000, MOHRE issues a decision
• If above AED 50,000 or either party rejects the decision, MOHRE refers it to the Labour Court with a referral letter (you don't pay court fees for claims under AED 100,000)

Keep the reference number. Every follow-up call starts with it. Lose it and you'll be re-explaining your case from scratch.

For a deeper breakdown of how MOHRE complaints become court cases, see the guide on filing a labour complaint.

Watch out: common things that get calls bounced

Watch out

• Calling about a free zone employer when you're not on a MOHRE contract — they'll tell you to contact the free zone authority
• Reporting an "unfair" termination that was actually lawful under Art. 42 or Art. 44 of the Labour Law — frustration isn't a claim
• Trying to raise a dispute after your limitation period has expired (one year from the date the right arose, under Art. 54 of Federal Decree-Law No. 33 of 2021)[1]
• Expecting the hotline to cancel your visa — that's GDRFA's job, not MOHRE's

One thing most people get wrong: you can file a complaint against your employer while still employed, and the law protects you from retaliation under Art. 13(4). You don't need to resign first. The hotline agent won't tell you to quit before filing.

Also worth knowing — if you're a domestic worker (nanny, driver, cook), you use the same 80060 number but your case routes to the Domestic Workers Department under the separate domestic workers law. Your rights to wages, rest days, and end-of-service gratuity under Federal Decree-Law No. 9 of 2022 are enforceable the same way.[2]

Costs, timing, and realistic expectations

The call itself: zero. Free from any UAE number.

Filing a labour complaint through MOHRE: also free. No stamp fees, no filing fees at the MOHRE stage.

If your case goes to Labour Court:

• Claims under AED 100,000 — exempt from court fees under the Labour Law
• Claims above AED 100,000 — standard court fees apply (around 6% of the claim value, capped)
• Legal representation isn't required but is recommended for anything over AED 50,000

Realistic timing in 2026 practice:

• Initial MOHRE response to a hotline complaint: 2–5 working days
• Mediation phase: 14–21 days
• MOHRE decision (where applicable): typically within 2 weeks of mediation failure
• Labour Court first instance judgment: 3–6 months on average, longer for complex cases

If someone promises you a result in a week, they're lying. The system moves, but it moves at the pace of a government process.

For related employment topics including end-of-service calculations and resignation rules, the employment answers hub has the breakdowns.

Final word

The MOHRE labour contact number toll-free works. It's genuinely one of the better-functioning government helplines in the region, and the app is better still. Save 80060 in your phone before you need it, not during a crisis at 11pm on a payday weekend.

If your case is complex — money over AED 50,000, a termination you want to challenge, a trade licence that's been cancelled with wages still owed — call first, then get a lawyer involved before the Labour Court referral. The hotline is where it starts. It's rarely where a serious case ends.

---

Sources

[1] Federal Decree-Law No. 33 of 2021 on the Regulation of Labour Relations — UAE Ministry of Justice official gazette. [2] Federal Decree-Law No. 9 of 2022 on Domestic Workers — MOHRE. [3] Cabinet Resolution No. 1 of 2022 on the Wage Protection System — MOHRE regulatory framework. [4] Federal Decree-Law No. 20 of 2023 amending certain provisions of Federal Decree-Law No. 33 of 2021 — labour dispute jurisdiction amendments. [5] MOHRE official contact page — mohre.gov.ae/en/contact-us.aspx

Need this checked for your situation? Talk to a UAE-licensed lawyer →